16 Feb 2015
Dehradun: Dehradun District Consumer Redressal Forum has ordered the
United India Insurance Company Limited to shell out Rs 7, 23,900 as
compensation to a city businessman for deficiency of service by not
granting an insurance claim made against a theft occurred at the
The complainant, Rajesh Goyal claimed that he took a Rs 15-lakh
insurance policy from the insurance company and was regular in paying
the premium. He claimed that a major theft took place at his
photography shop, located at Chakrata Road, on the intervening night
of September 8th and 9th in 2008 for which he registered
an FIR at the police station.
The insurance company estimated the total cost of missing stock from
the shop at Rs 3,27,338 while on contrary, according to the police
FIR, the total loss amounted to Rs 7,08,900.
The consumer forum found the insurer guilty of underestimating the
amount of loss and raised questions over the survey report of
insurance company. The forum hence passed an order asking the
insurance company to pay Rs 7,08,900 as claim amount, besides a
compensation of Rs 10,000 towards the agony caused by deficiency of
service. The company has also been directed to Rs 5000 towards the
cost of litigation.