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ICICI Lombard General Insurance Company

ICICI Lombard General Insurance Company

It is a combined undertaking between India’s second prime bank- ICICI Bank Ltd with its total assets summing up to USD 100 billion- and Fairfax Financial Holdings Ltd.- a Canada-based financial services company.

With its 257 branches spread across the nation, it provides its services in general insurance, reinsurance, insurance claim management and investment management. Basing its plans on a customer-centric approach, the services on its offer keep changing to ensure customer satisfaction.

It offers policy insurance. It has initiated many support programs in areas like preventive healthcare, disaster support, and road safety. Its strong capitalization level and satisfactory underwriting performance have paved its way to becoming the largest private sector General Insurance company in India.

It has established its strong market leadership through their quick and efficient claim processes owing to the prompt responsivess and immediate assistance.

Accomplishments and Accolades received by it

  • It has a Gross Written Premium of Rs. 83.07 billion
  • With its overall market share of 8.4%, it has maintained its leadership in private sector
  • It has witnessed an increase in its policy volumes by 13.90%
  • It holds the record of settling 99.09% health insurance claims in the fiscal year 2016, within 30 days of claim filing
  • They settled a total of 1.62 million claims in the fiscal year 2016 which totals to an average of 3 claims every minute
  • It received the award of ‘Claim Leader- General Insurance’
  • It was assigned the rating of i-AAA by ICRA indicating its highest claim paying ability
  • It is the first company in the industry to come up with online sales channel
  • It is the first ever ISO certified general insurance company
  • It is the first insurance company to introduce weather insurance
  • It exhibited its excellence in product innovation by launching three ground breaking insurance plans- comprehensive bus insurance policy for interstate travelers, two-wheeler insurance plan with 3 years tenure and health insurance plans with coverage for OPD expenses
  • It launched self-service application called ‘Insure’ for customers to facilitate easy and fast policy purchase and renewal, GPS enabled notifications and tracking their claim status
  • It achieved top rating for being ‘Most Recommended Company’ in a survey conducted in 2013
  • It was awarded ‘Porter Prize’, ‘ASTD Best Award’, ‘Celent Asia Insurance Technology Award’ and ‘Golden Peacock Award’ in 2012
  • Bagged the award for ‘Best Claim Leader’ in Annual Indian Insurance awards 4th edition
  • Won the Golden Peacock Award For Business Excellence, Technology Innovation Award, Claim Service Leader Award in 2016

Product offered by ICICI Lombard General Insurance and the product details:

1. Car Insurance: This policy covers the loss or damage to vehicle against natural calamities, man-made calamities, personal accident cover, and third party legal liability.
Though it does not cover normal wear and tear and general aging of the vehicle, depreciation or any consequential loss, mechanical/electric breakdown and any loss/damage due to war, mutiny or nuclear risk. It offers cashless repair across a wide network of garages along with free pickup, towing facility and wash benefit at selected garages.
It conducts a loss assessment survey of the vehicle within 4 hours and gives 6 months quality assurance on all repairs. In case the vehicle is serviced in a garage outside the purview of their network, then you can claim reimbursement for it.

2. Two-wheeler insurance: It insures you against loss or damage to the vehicle caused due to natural calamity, against man-made calamity, against personal accident cover, and third party legal liability.
It provides you complete assistance in case of sudden breakdown or accident. You can also avail cashless facility for the repair of your vehicle in any of the garages in their network. Though it will not cover against the general aging and the normal wear and tear of the vehicle, neither in the case of any mechanical or electrical breakdown.
For the motor insurance claim, you can also avail cashless facility for repair of your vehicle in any of their network garages.
With their ‘Lodge a Motor Claim’ service, you can directly register and track your claim online.

3. Travel Insurance: Unanticipated problems can arise while traveling and can leave you stranded in case of emergency. This policy covers the total loss of checked-in baggage, including even your handbag. It also insures you against personal accident. It does not cover any claim arising due to pre-existing medical condition/ailment and addiction of alcohol and drugs, whether declared or left undeclared in the policy. It provides you complete assistance in case of any unforeseen medical or non-medical emergency while traveling.

5. Home Insurance: This policy gives you the option to buy insurance for only the building, or only the contents belonging to you, or both. This does not cover the willful destruction of property, and any loss, damage or destruction caused by wear and tear, war, etc. The sum insured is calculated by multiplying the built-up area of the home. You can also get a recommendation on the rate of construction for a few major cities when you buy online.

4. Health Insurance: This policy provides various plans such as Complete Health Insurance Plan, Health Booster Plan, Personal Accident Insurance. This policy covers the medical expenses incurred during hospitalization for more than 24 hours, expenses incurred 30 days prior and 60 days post hospitalization.
It covers expenses for all sorts of medical surgeries- technological and advanced- and procedures requiring less than 24 hours of hospitalization such as dialysis, chemotherapy, etc. It also provides coverage against pre-existing diseases. It offers the option of life long Renewability. You can get your whole family insured under floater benefit, which covers you under the same policy by paying one premium amount.
You will have the decision of choosing one or two year policy period under a number of plans offered. You can avail cashless hospitalization at any of the hospitals/providers. You will also be entitled to a free health check-up. You can avail tax deduction on premium paid under health insurance policy.
This policy does not cover the illness that you contract within 30 days of starting date of policy, except those incurred as a result of the accident.

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